FAQs

Answers to Your Questions

ORDER FAQS

Follow these 2 simple steps to start shopping at the Hebeloft!

  1.1 Create or Log in to your account

You will be required to register with your personal details first before the checkout process. Click here to register now. If you are a registered customer, log in to your account to start shopping.

 Note: You must be at least 18 years of age to make an online purchase.

If you have forgotten your password, click on Forget your password. Enter your email address and click on the "Send password" button to receive a new password sent to the email address specified.

Once the payment has been processed, you are unable to modify or cancelyour order. Therefore, it is important to check that your order is accurate before you click on “Confirm Order”.

Beauty Samples

You will receive beauty samples with every order on Hebeloft.

Free Local Delivery

Enjoy free local delivery with minimum $80 purchase.


Beauty samples and promotions are subjected to stock and Hebeloft reserves the right to end any promotion, replace or substitute any gift/samples without prior notice.

Cashback Reward      

Enjoy 5% cashback voucher with no minimum spend on your total individual purchases made in a month.

You can make payment on Hebeloft via these payment modes:

  • AMEX
  • Apple Pay
  • GrabPay
  • MasterCard
  • PayPal
  • Visa